Shipping Policy

  • Ships the next day
  • Delivery time from 4 to 6 days

Return Policy

At LaraEagle Knives, we want you to be completely satisfied with your purchase. That’s why we offer a straightforward refund and returns policy to ensure your shopping experience is stress-free.

In order to be eligible for a return, your cutlery or knife must be unused and in the same condition that you received it. It should also be in the original packaging for a hassle-free return.

Please note that certain items are exempt from being returned. Perishable goods, including food items, cannot be returned due to safety and hygiene reasons. Additionally, we are unable to accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

If you need to initiate a return, please reach out to our customer support team. They will guide you through the process and provide you with the necessary instructions to return your product quickly and efficiently.

  • To start the return process, please provide your order number, as well as a detailed description of the issue you encountered with the product.
  • We may request photographic evidence of the product and packaging to better understand the problem and find a suitable solution.
  • Returns must be requested within 30 days of purchase. If 30 days have passed since your order was delivered, unfortunately, we won’t be able to offer you a full refund or exchange.

Please carefully package your item to ensure it is protected during transit. We recommend using a secure and tracked shipping method to provide you with peace of mind.

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria mentioned above. We will then notify you of the status of your return and the approval or rejection of your refund.

If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and credited back to your account.

  • If you paid by credit card, the refund process may vary depending on your credit card company. Please contact them directly for more information.
  • If you paid through an online payment platform, such as PayPal or Stripe, the refund will be processed through the respective platform and follow their refund policies.
  • In case your refund is taking longer than expected, please feel free to reach out to our customer support team for assistance. We’ll do our best to provide you with a solution.
  • Please note that original shipping charges are non-refundable, and you will bear the responsibility for any return shipping costs, unless the return is due to our error.

Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact our customer support team as soon as possible. We will work with you to resolve the issue promptly and ensure your satisfaction.

If possible, please provide detailed photographs or a video of the damaged or defective product. This will help us assess the situation and provide you with the best solution.

Exchanges

If you wish to exchange your cutlery or knife for a different product, please reach out to our customer support team. We will guide you through the exchange process and provide you with the necessary information.

Exchanges can only be made for products of equal or lesser value. If the item you want to exchange for is of higher value, we will issue a refund for the original item and assist you with a separate purchase.

Please note that the same return criteria mentioned earlier apply to exchange requests. The item must be unused, in its original condition, and in the original packaging for an exchange to be processed.

Once we receive your returned item and it meets the necessary criteria, we will process the exchange and ship the new product to you. Please allow for shipping time based on your location.

Non-Returnable Items

Certain items are non-returnable due to their nature or for safety reasons. These include, but are not limited to, custom-made or personalized products, downloadable software, and digital gift cards.

Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please follow these steps to resolve the issue: 21.core/heading.content: Step 1: Check Your Bank Account

Returns and Refunds

First, check your bank account to ensure that the refund hasn’t been credited yet. Sometimes it can take additional processing time from your bank.

If you still haven’t received the refund after checking your bank account, please proceed to the next step.

Step 2: Contact Your Credit Card Company/Payment Platform

Reach out to your credit card company or the online payment platform you used for the purchase. They will be able to provide you with information on any pending refunds or clarify the refund process.

If you have completed the first two steps and have not resolved the issue, please contact our customer support team for further assistance. We will do our best to help you track the refund and ensure you receive it as soon as possible.

Please note that different banks and payment platforms have varying processing times for refunds. We appreciate your patience during this process.

If you need any further clarification or have additional questions regarding our refund and returns policy, please don’t hesitate to reach out to our customer support team. We are here to assist you in any way we can.

Updates to Our Refund and Returns Policy

LaraEagle Knives reserves the right to update or modify our refund and returns policy at any time without prior notice. It is your responsibility to stay updated on any changes made to this policy.